Before you connect
We’ll walk through your setup with you on a demo: mailbox type, attachments and the document formats your buildings use.
Review Microsoft access and permissionsSuggested matches, ready to check
Strata Inbox uses email text and firm records to suggest a building, lot and urgency. Review ambiguous matches and keep your emergency procedures in place. Urgency labels are suggestions, not emergency detection guarantees.
Clues to the building
Names, addresses, plan numbers and aliases help suggest a match. Similar names can still need a manager's correction.
Known contacts
Contact records help identify owners, tenants and contractors. Confirm unfamiliar senders and lot details.
Check uncertain matches
Sure, Worth a check and Not sure describe the match, not the accuracy of a reply. Correct the building before drafting.
Replies ready to review
A draft is waiting the moment the email lands, written from the building’s documents in your firm’s voice. Beside it, a short note says which passages it used and what it left for you to fill. Read it, change it, approve it.
- Tell it what to change in a sentence, and a new version appears
- Review earlier draft versions and the instructions behind them
- Send an approved reply from your connected mailbox
- Nothing goes to an owner until a manager approves it
Answers from the building’s own documents
Add each building’s by-laws, minutes and notices. Drafts quote them by clause and page, and can cite nothing else. No invented by-laws, no borrowed rules from another scheme.
Review the source and the conclusion. A relevant passage does not establish who is liable, what a contractor has agreed to do or whether a cost applies.
Every building’s story, read from the minutes
Meeting minutes form a building history that your team can review and correct. Timeline entries and document search serve different purposes. Confirm which records a reply or answer uses, and check the original minutes.
And for the rest of the day
Morning summaries
Scheduled summaries are separate from owner-facing replies and do not require approval for each send. Confirm delivery, recipients, time zone and firm-wide scope during setup.
Ask about your records
Ask questions about your firm’s emails, documents and timelines. Generated answers can be incomplete or wrong. Check the source before relying on them.
People
One page for every owner, tenant and contractor, with their buildings, lots and recent conversations.
Your firm's way
Feedback can inform shared guidance for drafts, subject to the firm owner’s approval. This guidance is distinct from training an AI model. Confirm provider data-use terms before connecting production records.